Choosing a secure sign-in option: frequently asked questions

Find answers to frequently asked questions about secure sign-in options for our online services.

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About GCKey

What is GCKey?

A GCKey is a unique electronic credential (username and password) that allows you to communicate securely with government services online. The Government of Canada issues these credentials so you can access our online services.

How do I get a GCKey?

To register or sign up for a GCKey:

  1. Go to the Transport Canada service you would like to access
  2. Click on “Continue to GCKey” when you are presented with a log-in choice
I forgot my GCKey username and/or password. What should I do?

If you’ve forgotten your GC Key password, you may reset it by answering the recovery questions you provided when you enrolled.

If you’ve forgotten your GCKey username, contact Transport Canada.

Who has access to the information I submit when I register for a GCKey?

GCKey does not share your registration information with any third party. The information you provide is held by the Government of Canada and protected under the Federal Privacy Act.

Why did Transport Canada start using GCKey?

GCKey is a service that issues credentials (a username and password) for accessing government services online. It is available to everyone. GCKey is a good option if you don’t have a sign-in partner or prefer not to use one.

About using a sign-in partner

What is a sign-in partner?

Sign-in partners are companies and organizations that partnered with SecureKey Technologies so you can use online credentials (card numbers or user names and passwords) to access Government of Canada services.

Who are the sign-in partners?

There are currently 13 sign-in partners:

Affinity Credit Union ATB Financial BMO Financial Group - Debit Card CIBC-Banking that fits your life. Choice Rewards Mastercard Caisses Populaires Desjardins National Bank RBC Royal Bank Scotiabank Tangerine - Forward Banking TD Canada Trust EasyWeb UNI Financial Cooperation

We will likely add more sign-in partners in the future.

Do sign-in partners share my personal information with the government?

No. Sign-in partners never share your personal information (for example, your name, address, date of birth or banking information).

The technology is designed so that:

  • The Government of Canada does not know which sign-in partner you use
  • Your sign-in partner does not know the government service you accessed
  • The credential broker that facilitates this interaction does not know your identity or that of your sign-in partner
The financial institution I do business with is not on the list of sign-in partners. How can I access Transport Canada services online?

You can use the government-issued credential, GCKey.

We will likely add more sign-in partners in the future. If you don’t see your bank or credit union in the list, keep checking when you log in to access our services.

I bank with one of the sign-in partners on your list, but I’m not registered to bank online. Can I still access Transport Canada services using my sign-in partner?

To log in using a sign-in partner that is a financial institution or bank, you must be registered for online banking. Please contact your bank for help.

I’ve changed banking services and now use a different sign-in partner. How do I access my account with my new sign-in partner?

Please contact Transport Canada for further assistance.

My sign-in partner knows who I am. Why do I have to provide my basic identity information to enroll in a Transport Canada service?

The sign-in partner does not provide any identity information to the government. It simply validates your user name or card number and password. Each Transport Canada service requires your personal information based on their specific needs, and to determine your eligibility.

What are the advantages of using a sign-in partner?

Using a sign-in partner is convenient because you don’t have to remember a different user ID and password. You already know your login information because you likely use it on a regular basis.

Safeguarding Canadians’ information is a priority for the Government of Canada. We have measures in place to make sure your online access is secure and respects your privacy.

Remember, when you use a sign-in partner:

  • The Government of Canada does not know which sign-in partner you use
  • Your sign-in partner does not know the government service you accessed
  • The credential broker that facilitates this interaction does not know your identity or that of your sign-in partner

General questions

Why is Transport Canada offering a choice of secure sign-in options?

We are making our online services more convenient for you. Many Canadians already use online credentials for banking or paying bills. Using a sign-in partner to access our services means one less username and password for you to remember.

Is using a sign-in partner as secure as using GCKey?

Yes. Sign-in partner credentials use the same authentication (or log-in) process and security requirements. No matter which sign-in option you choose, we always protect your privacy. None of your personal information is exchanged during the authentication process.

I am already enrolled with one Government of Canada service. Why do I need to provide basic identity information again to enroll in Transport Canada services?

Each government service asks for your personal information based on their specific requirements and to determine your eligibility. We must follow the Privacy Act and other legislation that restricts the information we may share between departments and agencies.

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